Return/Exchange Instructions

For both returns and exchanges, you will need to include a note indicating either your original order number or the first and last name on the credit card that was used to make the purchase.  For your security, we recommend that you DO NOT write credit card numbers on notes sent with your return.  If you need to exchange your shoes for a new style/size, the note must also include the item code and size of the shoe you are requesting which can be found on the web page for that item.  You may also click here for a  return form that may be printed and filled out to send with your return/exchange.  To view/print this form your computer must have software capable of reading pdf documents. 

Ship Returns/Exchanges with your note to the following address:

Midwest Boots
800 Wisconsin Street - MB15
Building 2, Room 110
Eau Claire, WI 54703

Defective Shoe Policy

Defective shoes must be returned within 60 days of receiving your order. Please send us your note with the description of the defect and we will issue a refund or exchange your shoes for a new pair. Normal wear and tear of the shoe will not be considered to be a defect.

Note: Customer is responsible for return shipping on all defective products.  Only one new pair of shoes can be deemed defective per order.  Additional defectives will be the responsibility of the purchaser.