Shipping and Returns: 

Click Here to Print Return Form

Free Shipping

All orders shipping to locations within the lower 48 continental USA states are eligible for FREE! UPS ground shipping.  Additional charges apply for APO/FPO, Alaska and Hawaii shipments.   Expedited shipping is available upon request for an additional charge, Please call for details if you require expedited service.
 

                                                                           
Shipping Time

For standard ground shipping to the continental USA, you should expect to receive your shoes within 4 to 8 business days.  Expedited orders typically ship out the business day following the order date.  Therefore, next day shipments should arrive within two business days of the order date.  Second day shipments should arrive within three business days of the order date.  Please note that business days do not include weekends or holidays.  If you have ordered multiple items, they may arrive as separate shipments on different days. 

Returns/Exchange Policy

Midwest Boots offers a 100% guarantee on all products. If you return your product in new condition within 30 days of purchase you will receive a full refund for the returned item or items.   Returned items MUST be returned in the original brand-labeled shoe box.  Place this brand shoe box into a separate shipping box or wrap it with shipping paper prior to affixing any return shipping labels.  Please DO NOT affix shipping labels or tape directly to the brand shoe box.   For items returned without the original brand shoe box or in a brand shoe box damaged by tape or shipping labels, a $10.00 fee will be applied when issuing the refund.  Charges for expedited shipping, Alaska/Hawaii shipping and APO/FPO shipping will not be refunded.  Refunds will post to your account within 10 business days of the date we receive the return. We recommend that the shoes be tried on in a carpeted area to ensure there will be no wear on the sole in case of improper fit.

Return/Exchange Instructions

For both returns and exchanges, you will need to include a note indicating either your original order number or the first and last name on the credit card that was used to make the purchase.  For your security, we recommend that you DO NOT write credit card numbers on notes sent with your return.  If you need to exchange your shoes for a new style/size, the note must also include the item code and size of the shoe you are requesting which can be found on the web page for that item.  You may also click here for a  return form that may be printed and filled out to send with your return/exchange.  To view/print this form your computer must have software capable of reading pdf documents. 

Ship Returns/Exchanges with your note to the following address:

Midwest Boots
800 Wisconsin Street - MB15
Bldg 13, Room 214
Eau Claire, WI 54703

Defective Shoe Policy

Defective shoes must be returned within 60 days of receiving your order. Please send us your note with the description of the defect and we will issue a refund or exchange your shoes for a new pair. Normal wear and tear of the shoe will not be considered to be a defect.

Note: Only one new pair of shoes can be deemed defective per order. Additional defectives
will be the responsibility of the purchaser.